Designing SOP for Quality Document Control in Rumah BUMN Bandung using Business Process Management Method

Abstract

The role of Micro, Small and Medium Enterprises (MSMEs) is very important for a region, especially as
one of the drivers of economic growth in the region. In order to create efficiency, wider market reach,
attract more customers and better business opportunities, MSMEs must enter the digital business
ecosystem. Rumah BUMN (RB) is an initiative program of BUMN and the Ministry of BUMN to
strengthen Micro, Small and Medium Enterprises (MSMEs). Rumah BUMN Bandung is one of the active
Rumah BUMN and there are many activities under the auspices of Bank BRI. As the digital business
ecosystem develops, more and more MSMEs are joining Rumah BUMN Bandung. Implementation of
documentation at Rumah BUMN Bandung only reached 12.5%, mainly focused on training programs out
of a total of 8 existing programs. The reason is that there is no comprehensive implementation of quality
document control standards at Rumah BUMN Bandung. As a result, Rumah BUMN Bandung employees
often have difficulty finding documents, sometimes documents that have expired are still being used, and
they make mistakes in providing documents to fellow employees. This research aims to describe
documents that need to be controlled, design SOPs for quality document control, and create use case
diagrams. The method used in this research is Business Process Management (BPM). In an effort to deal
with existing problems, SOPs and use case diagrams of the quality document control process will be
designed.