Measuring Green Supply-Chain Performance Using the Green SCOR Approach at the IKM Gallery of Malang Regency

Abstract

Measurable supply chain management is a method to improve supply chain performance in Small and
Medium Industries (IKM). This research was conducted through field observations to discover the
problems of the supply chain system in the IKM Gallery Kab. Malang. Using the Green SCOR
measurement concept, Key Performance Indicators (KPI) are determined which will be used as the basis
for measuring supply chain performance. The three main components in the IKM Gallery used as
measurement indicators are (1) Deliver, consisting of Deliver Quantity Accuracy, Shipping Document
Accuracy, and Deliver Cycle Time; (2) Return, consisting of Percent of Complaint Regarding Missing
Environmental Requirements from Product and Percent of Error-Free Return Ship; and (3) Enable,
consisting of Percent of Employee Educated in Environmental Requirements. KPI is used to calculate the
SNORM normalization value which indicates the performance level. The calculation results show that the
final performance value of all components is 79.16 which is classified in the "Good" category.