Supply Chain Performance Measurement at Batik Industry MTO Type Using SCOR 12.0 and AHP

Abstract

Batik Kraton SME is one of the industries in Pekalongan that has been producing batik for 20 years. The
SME has never conducted supply chain measurements before, even though the industry has been around
for a long time. Quick-change in customer behavior become the obstacle for the industry. Supply chain
performance measurement will be carried out to determine whether the industry is superior or not in
managing their supply chain and what improvements must be conducted in order to compete in the market.
Performance measurement will involve supply chain processes and indicator metrics. The methods used in
this research are SCOR 12.0 Model and Analytical Hierarchy Process which for make to order type of
production process. The results of the supply chain performance measurement show an average score of
69.39 which is included in the average or medium category. Each performance score of the core processes
for plan, source, make, deliver, return, and enable are 87.05; 94.25; 68.13; 79.79; 75.47; 11.66. It is
acknowledged that the highest score of process performance is “source” and the lowest score is “enable”.
These indicators inform that the supply chain process at Batik Kraton SME still needs improvement in
several sectors.